No, you will be unable to do so. Please email us as soon as possible at support@boardylanguage.com if you need help to correct your delivery information.

We use J&T Express as our standard delivery courier for local orders and FedEx for international ones.

Orders are typically processed the next working day if your order is placed before 6pm on the previous day.

Yes, we can arrange same day deliveries via Grab Delivery or Lalamove at an extra cost. Please contact us via Whatapp at +8065 3563 or use the chat button on the Site to reach out to us so that we can give you a quote.

You should get a link to do so in your order confirmation email. Our delivery part should also contact you prior to delivery.

Alternatively, you can visit the J&T Express tracking page for local orders, or the FedEx tracking page for international orders, with your tracking number to do so.

Our delivery partner will attempt a total of 3 delivery at your stated delivery address. If they are unable to access your unit due to security measures. they may leave the order at the concierge or reception area and obtain a proof of delivery from the staff there.

After 3 unsuccessful delivery, our delivery partner will return the order to you. At that point, we will process a refund to you in the form of store credit. Please note that the courier fee incurred is not refundable.

For damaged items, please contact us within two (2) working days at support@boardylanguage.com.

We will provide one of the following two (2) options, at our sole discretion: 1) A return to us, with the return delivery paid for by you and reimbursed by us in the form of store credits, followed by a refund to your original payment method or store credits, or 2) For you to keep the item with a partial refund to your original payment method or in the form of store credits.

For incorrect items, please contact us at support@boardylanguage.com.

We will provide one of the following two (2) options, at our sole discretion: 1) A return to us, with the return delivery by you and reimbursed by us in the form of store credits, followed by a refund to your original payment method or store credits, or 2) For you to keep the item with a partial refund to your original payment method or in the form of store credits.

For missing items, please contact us at support@boardylanguage.com.

We will provide you with a refund for the missing item to your original payment method or in the form of store credits.

Please note that we will be unable to assist if the above conditions are not met. 

We will arrange for the publisher of the item(s) to provide a replacement part either directly to you, or sent to us and mailed by regular local postal service onwards to you at no additional cost to you.

We allow to for exchanges for equal or higher value items. For lower value exchanges, we are unable to reimburse the difference.

We regret to inform you that card sleeves and items listed as under "Deep Discount" in the product title are not eligible for exchange or return.

All items for returns or exchanges will also need to be new, unopened, unused, unmarked, with all external shrink wrap or seal tape(s) intact, and not defaced in any manner. Please email us as soon at support@boardylanguage.com so we can confirm that the item(s) qualify for an exchange or a return.

We unfortunately will have to reject your request for a refund or exchange if the item(s) do not comply with the terms in our Shipping & Returns Policy. 

Our return and refund process will take up to a total of thirty (30) days. You will received a confirmation when your refund process is completed.

SHIPPING AND RETURNS POLICY

Last updated: 11 August 2026.

This Shipping and Returns Policy (“Policy”) is published by Boardy Language (UEN: 53412620X) (hereinafter referred to as “Boardy Language”, “we”, “our” or “us”).

• Order

1. 1. User (Hereinafter referred to as “User” or “You”) may only purchase our products from and enter into transactions on the official site of the brand(s) under Boardy Language (“Platform”) if you are 18 years old and above. By proceeding with the order, it shall be construed that you have obtained the consent of your parent or legal guardian to make such order on our Platform.
   2. Orders placed and received on business days (Monday to Friday, excluding public holidays) before 6.00pm are processed on the next day in the order in which they are received. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
   3. Boardy Language will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in "My Account" or your email junk folder. Alternatively, you may also contact us at support@boardylanguage.com.  
   4. Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.

• Delivery & Rates

1. 1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
   2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use J&T Express as our standard delivery courier for local orders and FedEx for international ones, and we reserve the right to use other delivery courier without prior notice.

1. We only deliver to both addresses in Singapore and international ones. Deliveries may take longer due to the limited freight and transportation available. We do not deliver to PO Box addresses.
2. We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
3. In the event that we fail to deliver to you at the delivery address provided by you, we will make a subsequent (2nd) attempt at the specified delivery address.

• Proof of Delivery

1. 1. Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient's address and obtain a signature from the receptionist as a proof of delivery.

1. Report Order Problem
   1. If you find that the items you have ordered are damaged upon delivery, please report to us at support@boardylanguage.com within two (2) working days from the date you receive the product with supporting evidence (picture of the damaged item) and order number. Any reimbursement is subject to our discretion.
   2. If in the event that any product is missing from your order, please report to us at support@boardylanguage.com.
   3. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

• Out of Stock Items

1. 1. We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.
   2. If you have any questions on items that are not available online, please contact us at  support@boardylanguage.com.

• Product Return

1. 1. Products sold on the Platform can be returned within 15 days of the date of purchase, save for card sleeves, or products labelled as “Deep Discount” in the product title.
   2. In the event you receive a damaged/defective item, we will request one of the following 3 options, at our sole discretion: 1) that you return the item to us and obtain a refund via store credits or to your original payment method; 2) that you keep the item(s) keep the item(s) while we process a replacement or issue a partial refund via store credits or to your original payment method; or in the case of missing game components, we will arrange for the publisher of the item(s) to provide a replacement part either directly to you, or sent to us and onwards to you.
   3. To initiate the return and refund process due to damage or defect, you must inform us at  support@boardylanguage.com within 2 business days from delivery with supporting evidence (picture of your item and its condition) and order number. Should we request for the item(s) to be returned, please note that we will reimburse the postage costs, up to the amount equivalent to our least expensive delivery method, in the form of store credits.
   4. In the event you receive an incorrect item, kindly email us at support@boardylanguage.com. We will request one of the following 2 options, at our sole discretion: 1) that you return the item to us and obtain a refund via store credits or to your original payment method; or 2) that you keep the item(s) keep the item(s) while we process a replacement or issue a partial refund via store credits or to your original payment method.
   5. If you wish to return any of the items due to other reasons (e.g. change of mind), you will need to initiate your own courier arrangement back to our warehouse, and provide us with a copy of your tracking document (i.e. Air Waybill). Partial refunds are strictly not allowed, and all items in the same order including gifts & samples must be returned. All items must be in its original purchase condition; product and packaging must be unopened, unused, unmarked and not defaced in any manner. We regret to inform you that the cost of shipping paid by you is non-refundable. We also regret to inform you that items such as card sleeves or those products labelled as “Deep Discount” in the product title are not returnable due to other reasons. 
   6. Upon receipt of the product(s) in its original condition and the proof of original receipt, and if you are entitled to a refund, we will process the calculated refund to you via your original mode of payment or addition or store credits (as applicable for returns under clauses 2, 4, and 5 above) within 30 business days. We will also remove all points associated with the said products from your account.
   7. Reflection of the amount refunded in the customer’s original mode of payment is subject to the customer’s bank approval process.
   8. For products purchase in-person, we allow for exchanges or items for an equal or higher value with a top-up, if applicable, if the product(s) to be exchanged are unopened, unused, unmarked and not defaced in any manner. Exchanges for items of lower value will not be accompanied by a partial refund to your original payment method or in the form of store credits.
   9. If we receive product(s) that differ from the products that we sent to you, whether in used condition, or from unauthorized retailers, platforms or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
   10. Boardy Language reserves the right of final decision if the product(s) returned is in unsatisfactory condition, or the above terms are not met.
   11. If you have any questions on our return policy, please contact us at  support@boardylanguage.com and it would be our pleasure to assist you.

• Pricing

Product prices listed on Boardy Language Platform are subject to change without prior notice.  

• Cancellation of Order

We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.  

• Others

1. 1. Boardy Language reserves the right to amend, vary and/or supplement the Policy from time to time. Users are advised to check this Policy from time to time for changes/updates.
   2. The User’s continued use or access to the Platform on or after the date on which any amendments, variations and/or supplements come into effect shall be construed as the User’s agreement to be bound by the amended Policy.